Luxury Sales Professional

3 days ago

Perth, Western Australia Tiffany & Co Full time

About Tiffany & Co.

Tiffany & Co. is a world-renowned luxury jewelry brand synonymous with elegance, innovative design, fine craftsmanship, and creative excellence. With a rich 185-year history, our company has established itself as a leader in the industry, known for exquisite designs, romantic ideals, and magnificent jewelry that embodies effortless style.

Our employees are passionate, kind, and professionally committed to upholding the highest standards of quality and customer service. We take pride in educating ourselves about new merchandise collections, cultures, and the evolving luxury market, ensuring we provide an exceptional experience for every client. The Tiffany Experience, centered around Creating Connections, Providing Personalized Experiences, and Honoring the Tiffany Legacy, is at the heart of everything we do.

We strive to deliver unparalleled service, honoring every special moment in our clients' lives and unique gifts that commemorate their milestones. As a result, we expect our employees to embody the Tiffany Experience in every interaction, recognizing and rewarding excellence in service to this promise.

About the Role

We are seeking an experienced Senior Client Service Representative to join our team. In this exciting role, you will have the opportunity to make a lasting impact on our clients' experiences, providing personalized interactions and cultivating strong relationships through strategic selling, product expertise, and proactive client follow-up.

Responsibilities:

  • Understand and execute individual Annual Net Sales plans by developing strong customer relationships and adhering to the highest standards of customer service.
  • Assist customers with merchandise selections using consultative and strategic selling skills, in accordance with TCO training modules and standards.
  • Cultivate customers through personalized interactions, emphasizing the Tiffany Experience and exceeding expectations.
  • Learn and execute practices to achieve high client repeat rates, fostering loyalty and retention.
  • Embody and inspire luxury standards in presentation and behavior, consistently delivering the Tiffany Experience.
  • Manage customer issues and complaints, providing timely resolutions and maintaining a positive reputation.
  • Become an active member of the store team, supporting initiatives and efforts to drive sales growth and customer satisfaction.
  • Ensure the health, safety, and welfare of yourself and others at work, adhering to system protocols for managing health and safety.
  • Support Client Advisors in achieving sales plans through mentoring and coaching, promoting a culture of collaboration and success.

Requirements:

  • Minimum two years retail experience, preferably within the jewelry industry.
  • Previous expert selling experience, demonstrating a proven track record of sales success.
  • Demonstrable problem-solving ability, with excellent communication and interpersonal skills.
  • Strong customer service ethics, with a passion for delivering exceptional experiences.
  • Excellent computer skills, including proficiency in Word, Excel, and CRM software.
  • Flexible working availability, including evenings, weekends, and public holidays.
  • Previous experience in a luxury retail environment, with a deep understanding of the industry's nuances.
  • Gemology Certificate/Diploma preferred, but not required.

Benefits and Perks

  • Generous salary and employee merchandise benefits.
  • A dynamic, high-performing team environment that fosters collaboration, innovation, and growth.
  • Ongoing training and individual up-skilling opportunities to enhance your skills and career prospects.
  • Mentoring from highly experienced management team members.
  • Global opportunities for networking and cross-collaboration within the LVMH group.
  • Wellbeing and Charitable Giving/Volunteering Program, promoting a healthy work-life balance.
  • A vibrant, positive team environment that encourages social connections and community engagement.

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