Life-Saving Emergency Response Specialist

4 days ago

Gold Coast, Queensland, Australia beBeeEmergency Full time
Job Overview

We are seeking a skilled and compassionate individual to fill the role of Emergency Medical Dispatcher. In this position, you will play a critical role in responding to emergency calls, providing essential pre-arrival advice, dispatching resources, and coordinating patient transport movements.


Key Responsibilities
  • Receive emergency calls and respond accordingly.
  • Provide pre-arrival advice to callers and coordinate patient transport movements.
  • Dispatch QAS resources as needed.

Required Skills and QualificationsCommunication & Relationships
  • Well-developed interpersonal and communication skills including active listening, assertiveness, and empathy.
  • Ability to employ strategies to successfully de-escalate highly emotive callers/situations.
  • Demonstrated ability to work as an effective member of a collaborative team and assist fellow team members toward the achievement of required performance objectives and customer service outcomes.
  • Strong customer service commitment demonstrated through professional attitude and behaviour.

Learning & Development
  • Ability to rapidly acquire an understanding of the highly technical aspects of the role and all relevant policies and procedures.
  • Ability to self-reflect and incorporate feedback to continually develop personal capability and professional practice.
  • Demonstrate an ongoing commitment to education through a proven record of tertiary study, vocational education, or work-relevant courses.
  • Ability to apply reasoning, analytical, and problem-solving skills in a calm manner, to assess a patient's emergent needs and determine an appropriate course of action using existing resources.
  • Awareness of own personal triggers and limitations and a commitment to employ personal coping mechanisms to manage stress and pressure whilst maintaining operational performance.

Professional Conduct & Performance
  • Keyboarding skills with a high level of proficiency.
  • Demonstrated computer literacy skills in the use of available technology.
  • Proven capability in upholding the expected standards of conduct and performance within a busy and often demanding work environment.
  • Planning and organisational skills to effectively manage time and prioritise assigned workload.
  • Ability to suspend judgement and personal biases in order to assist people professionally and respectfully, irrespective of their age, demographic, or socio-economic group.

Operational Readiness & Fitness for Duty
  • Commitment to maintaining medical, physical, and psychological wellbeing in order to safely undertake the duties of the EMD role.

The successful candidate will have a strong passion for delivering exceptional customer service, coupled with excellent communication and interpersonal skills. We are seeking a dedicated and motivated individual who can thrive in a dynamic and fast-paced environment.

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