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Client Review and Response Officer

2 months ago

Canberra, ACT, Australia ACT Government Full time

About the Role

We are seeking an enthusiastic and detail-oriented individual to join our Assurance Review and Complaints (ARC) team as a Client Review and Response Officer.

The ARC team is responsible for a range of Complaint Handling, Assurance and Review functions, making up a dynamic, agile, and forward-thinking team. The team has primary responsibility for all complaint types, including compensations, Human Rights, and Ombudsman matters.

As the Client Review and Response Officer, you will provide administrative support to the broader Assurance Review and Complaints (ARC) unit and work collaboratively across the team to deliver its objectives.

Key Responsibilities

  • Provide high-level administrative support to the ARC team
  • Assist in the review and response to client complaints
  • Contribute to the development of policies and procedures
  • Collaborate with other teams to achieve team objectives

Requirements

  • Diploma in Social Housing or equivalent
  • Proficiency with Microsoft Office programs

What We Offer

The ACT Government is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers, and lesbian, gay, bisexual, transgender, intersex, and queer (LGBTIQ) people.