Mortgage Lending Specialist

3 weeks ago


Brisbane, Queensland, Australia Credit Union Australia Full time

About the Role

We are seeking a highly skilled and experienced Branch Lending Specialist to join our team at Great Southern Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our customers and their lending needs.

Your Key Responsibilities

  • Provide support and serve the local community as the first point of contact for our customers and their retail banking and lending needs.
  • Meet new people and build connections in your local community.
  • Help solve problems for customers by matching products and solutions to needs.
  • Get results that help our customers achieve their financial and lifestyle goals.
  • Protect customers through strict adherence and compliance to policies and regulations.

Your Impact and Contribution

As a Branch Lending Specialist, you will build an ever-growing business network and actively promote Great Southern Bank's products and services to deliver on our Purpose and increase our target market share. You will work as a team with your Branch colleagues to serve our existing customers, helping them with new lending as well as developing new referral networks to introduce new lending customers to your branch.

Your Qualifications and Experience

  • Minimum 2 years' experience in mortgage lending/credit assessment.
  • Demonstrated experience in working with all banking products.
  • Proven ability to network with key stakeholders and previous experience pursuing leads and obtaining business through network activities.
  • Self-motivated, driven and results-oriented with a proven ability to apply cross-selling techniques for products and services.
  • Exceptional interpersonal and communication skills, with a strong customer and sales focus.
  • Ability to problem-solve complex financial problems.
  • Strong ability to work autonomously whilst still maintaining strong connections with your team.
  • Demonstrated exceptional stakeholder management.

About Us

At Great Southern Bank, we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.



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