Effective Communication Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $150,000

Job Overview:

We are seeking a skilled professional to join our team as a Customer Resolution Specialist. In this role, you will serve as the first point of contact for customers raising complaints, receiving and managing customer inquiries, resolving issues within set timeframes, and maintaining accurate records of interactions.

Key Responsibilities:

  • Frontline phone assistance and support for customers
  • Ensure timely resolution of customer complaints
  • Maintain accurate records of customer interactions
  • Prepare correspondence and briefing material
  • Identify significant problems and provide information to support performance management processes

Requirements:

  • Tertiary qualification in commerce, accounting, business or similar
  • Demonstrated experience in complaints handling, resolution, or alternative dispute resolution
  • Regulatory compliance and industry experience in insurance, finance or banking
  • Comprehensive understanding of workers compensation legislation

Benefits:

As a valued member of our team, you will be part of an organization that is committed to developing its people so that they can thrive. You will have the opportunity to make a real difference in the lives of the people of NSW by delivering better outcomes for people and communities.

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