Customer Care Role
2 weeks ago
A rewarding opportunity exists for Care Consultants to join our team in a fast-paced call centre environment.
We are dedicated to providing exceptional customer service and support to families and carers seeking information about independent living at home, short-term and long-term care options.
This role involves answering inbound calls, discussing options, and advising on services that can assist with daily living tasks and long-term care solutions.
As a Care Consultant, you will be responsible for working closely with clients to understand their needs and preferences, providing tailored advice and guidance to ensure the best possible outcomes.
This is an excellent opportunity to make a positive impact on people's lives and work in a supportive and dynamic team environment.
Requirements- Ability to handle high-volume inbound calls
- Excellent verbal and written communication skills
- Ability to work across multiple systems while actively listening
- Willingness to learn and adapt to new situations
- Meet output and quality KPIs and competencies
We offer a range of benefits to support your personal and professional growth, including:
- Opportunities for career progression and development
- Unlimited access to a trusted well-being platform
- Flexible work arrangements and hybrid working model
- Paid training and ongoing support
We are a leading provider of customer care services, committed to delivering exceptional outcomes for our clients and their families. Our team is passionate about making a positive difference in people's lives and we are looking for like-minded individuals to join us on this journey.
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