Infrastructure Services Specialist

3 days ago

Melbourne, Victoria, Australia beBeeExpert Full time $100,000 - $120,000
Job Title: Infrastructure Services Specialist

We are seeking a skilled Infrastructure Services Specialist to join our team.

The successful candidate will be responsible for providing expert advice on service design and transition activities, ensuring that new and changed services meet established requirements in terms of robustness and supportability. Additionally, the individual will assist in defining project milestones, phases, and elements, as well as provide input to service design and architectural principles.

In this role, the Infrastructure Services Specialist will work closely with multi-disciplinary technical teams, business stakeholders, and 3rd party providers to deliver high-quality solutions. The ideal candidate will have demonstrated experience working in an operational environment through ICT management frameworks such as ITIL, SIAM, etc., and possess strong interpersonal skills, including the ability to effectively liaise and keep stakeholders informed and engaged.

The Infrastructure Services Specialist will also be responsible for conducting insightful and targeted analysis to investigate any risks and issues, as well as reporting progress of new initiatives to senior managers. Experience in Microsoft Azure or Amazon Web Services is preferred, as is the ability to work effectively in a team environment, cultivating productive working relationships across multiple projects and business areas.

Key Responsibilities:

  • Undertake service design and transition activities to ensure new and changed services meet established requirements in terms of robustness and supportability,
  • Assist to define project milestones, phases, and elements
  • Provide advice to program and project teams regarding achieving operational readiness.
  • Provide input to service design and architectural principals.
  • Report progress of new initiatives to the ICT Services Branch including senior managers.
  • Construct high quality workflow charts and diagrams.
  • Conduct insightful and targeted analysis to investigate any risks and issues.
  • Ability to work well with multi-disciplinary technical teams, business stakeholders and 3rd party providers.

Required Skills and Qualifications:

  • Demonstrated minimum 5 years' experience working in an operational environment through ICT management frameworks such as ITIL, SIAM etc.
  • Demonstrated experience in Systems Analysis, particularly providing advice to areas regarding operational readiness and service support.
  • Experience in Microsoft Azure or Amazon Web Services, preferably both.
  • Demonstrated strong interpersonal skills including the ability to effectively liaise and keep stakeholders informed and engaged, both verbally and in writing.
  • Demonstrated ability to work effectively in a team environment, cultivating productive working relationships across multiple projects and business areas.
  • Demonstrated experience and flexibility to adapt to agile and waterfall processes to activities when required.
  • Demonstrated experience in effectively communicating with technical SME's to define and obtain an understanding of business needs and technical constraints.
  • Demonstrated experience to effectively analyse business processes to identify and define business improvements.
  • Experience working in Government or providing services to Government agency preferred.

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