Booking Team Manager

6 days ago

Sydney, New South Wales, Australia beBeeCoordinator Full time $60,000 - $80,000

Job Overview

We are seeking a detail-oriented professional to coordinate bookings and provide exceptional guest service in our F&B Administration team.

Key Responsibilities:

  • Receive and record reservations requests and general enquiries accurately
  • Qualify event/group enquiries via phone
  • Coordinate site inspections with clients
  • Monitor advance deposits for group bookings
  • Utilize relevant software (e.g., ResPak) for internal communication and client file maintenance
  • Train team members in software use to maximize reservations
  • Ensure Standard Operating Procedures reflect current practice
  • Provide administrative support including mail handling, paperwork, invoice management, database management, and office duties
  • Document meeting minutes and distribute accordingly
  • Represent the organization at functions and events
  • Assist venue managers with special events
  • Stay familiar with property and current promotions

Required Skills & Qualifications:

  • Excellent interpersonal, verbal, and written communication skills
  • Thorough knowledge of the organization's venues and entertainment offerings
  • High attention to detail and strong time management skills
  • Ability to work collaboratively as part of a team

Our Culture:

The organization prioritizes diversity, equity, and inclusion, demonstrated by its partnership with Women in Gaming and Hospitality and GOLD status in the Australian Workplace Equality Index.

About You:

Candidates should possess excellent interpersonal, verbal, and written communication skills. A thorough knowledge of our venues and entertainment offerings is also required. High attention to detail and strong time management skills are essential for success in this role.

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