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Healthcare Career Development Opportunity

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

We are seeking a highly motivated individual to join our team in Bowen Hills QLD. This is an exciting opportunity to build your career within the Health Industry.

As a Patient Liaison Officer, you will be responsible for liaising with patients at various hospitals, medical consultants and external organisations relating to hospital fees and charges.

You will also be required to meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.

In addition, you will assist with the resolution of account queries for patients and health funds, provide exceptional customer service through building and maintaining effective relationships, maintain confidentiality of patient records and ensure all contractual requirements, privacy and ACCC/ASIC debt collection guidelines are adhered to.

Job Requirements

To be successful in this role, you will need:

  • Prior experience in a similar healthcare role (desirable but not essential).
  • Excellent interpersonal and communication skills.
  • Exceptional organisation and time management.
  • An understanding of private health insurance cover and associated processes (desirable).
  • Excellent computer literacy skills with proficiency in the MS Office suite (essential).
  • Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Ability to problem solve and negotiate.
  • High level of accuracy and attention to detail.
Benefits

This role offers:

  • Increased take-home pay with access to salary sacrifice as part of a charity.
  • Access to salary packaging and novated leasing.
  • Support for your success including industry leading on-the-job training and personal development.
  • Support to attain competencies in performing the PLO role.
  • Being an integral part of assisting scientific research into cancer and diabetes.

Please note that appointment to this role is conditional upon provision of a national police check, satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.