Financial Services Representative

2 weeks ago

Perth, Western Australia beBeeFraud Part time $90,000 - $120,000

Job Overview

We are seeking part-time representatives for our Fraud Detection team. The role involves handling inbound and outbound calls related to potential scam or fraud activity, providing exceptional service to customers, and performing detection analysis over scam/fraud related events.

Key Responsibilities:

  • Handle inbound and outbound calls relating to potential scam or fraud activity
  • Provide exceptional service to create peace of mind for customers when handling inbound fraud/scam inquiries
  • Work in a high-paced environment with a focus on inspiring confidence in customers during fraud/scam situations
  • Perform detection analysis over scam/fraud related events and ensure sound decisions follow standard operating procedures
  • Identify digital fraud trends and report on these accordingly

Requirements:

  • Strong problem-solving and decision-making capability
  • High integrity and commitment to confidentiality and privacy principles
  • Availability to be rostered across a 24/7 roster
  • Experience in the financial services industry preferred with a focus on online and mobile correlated roles
  • Demonstrated excellence in customer service including personal, written and verbal skills

What Will Help You Succeed:

  • Strong customer service skills to build and maintain positive relationships while resolving potential fraud/scam activity
  • Ability to work in a high-volume call centre environment
  • Creative problem-solving to provide the best solutions for customers' financial needs
  • Ability to perform well in an ambiguous environment
  • Ability to interact with a wide range of customers and colleagues

Application Guidelines:

  • A CV demonstrating your customer service experience
  • A cover letter detailing motivations or interest in fraud
  • Please state in your cover letter or application the hours you are seeking
  • Please confirm you can commit to the 24/7 roster and ability to work in the office

Why This Role?

We support flexible working and after completing training, you may move to a hybrid role with a mix of work-from-home and office days. We're keen to support you with the next step in your career.

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