Application Solutions Expert
7 days ago
Hastings Deering (Australia) Ltd is a leading Caterpillar dealership with over 3,500 employees across various locations in Australia and internationally.
We are currently seeking a Senior Application Advisor to join our Technology Support team in Acacia Ridge, Brisbane.
About the Role
The successful candidate will serve as a subject matter expert for our Mining and Construction technology systems, providing technical guidance and support to both customers and internal teams. This role requires strong communication skills, experience with MineStar application suite, and a minimum of three years in a similar position.
Key Responsibilities:
- Serve as an escalation point for complex technology issues, guiding colleagues to ensure effective resolutions.
- Work closely with CAT to resolve intricate problems and act as the liaison between customers and the CAT support team.
- Manage and resolve technology-related issues, supporting customer incidents within the Technology Support Desk space.
- Collaborate with System Specialists on deployments and upgrades of MineStar systems.
- Develop support documentation for technology-related incidents to assist with resolutions and knowledge base.
- Provide phone support to customers and technicians on troubleshooting technology systems.
Benefits
Hastings Deering offers a competitive remuneration package, including annual salary reviews, flexible working arrangements, and access to extensive career development opportunities.
Additionally, we provide:
- Opportunities for training and mentorship specific to your role.
- A supportive and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
- Dedicated programs and utilities to support your physical, mental, and financial health.
- Employee discounts and rewards.
Salary Range
The estimated salary for this position is $120,000 - $150,000 per annum, based on industry standards and location.
About You
To succeed in this role, you should possess:
- Experience with MineStar application suite and related technologies.
- Strong communication and problem-solving skills.
- Minimum three years of experience in a similar position.
- Ability to work effectively in a high-performing team.
Apply Now
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