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Senior Assistant Venue Manager

2 months ago

Croydon, Australia Frontline Hospitality Melbourne East Full time
{"title": "Senior Assistant Venue Manager", "content": "Job Summary

We are seeking a highly skilled and experienced Senior Assistant Venue Manager to join our team at Frontline Hospitality Melbourne East. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operations of our gaming facilities, including managing staff, maintaining compliance with regulations, and providing exceptional customer service to our guests.

Key Responsibilities
  • Oversee the gaming room, ensuring adherence to all relevant regulations and guidelines.
  • Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Provide exceptional support to the leadership team.
  • Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Demonstrate a proactive approach to problem-solving and conflict resolution.
Requirements
  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Must possess all required licenses (RSA, RSG Modules).
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.
  • Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
  • Prior experience in the hospitality industry or a similar role is a plus.
Company Benefits
  • Opportunity to work with a well-known, family-owned business.
  • Career progression across multiple venues in Victoria.
  • Free on-site parking.
  • Free staff meals on shift.
  • Community and family-focused culture.
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