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Cybersecurity Operations Manager
2 weeks ago
The role of the Cybersecurity Operations Manager involves overseeing the day-to-day operations of our SOC team. This includes managing daily tasks, ensuring efficient SOC operations, meeting service level agreements (SLAs), and incident response targets.
Main Responsibilities:- Lead a high-performance team culture, promoting collaboration and productivity.
- Talent management including onboarding, performance reviews, and career development.
- Foster an inclusive environment that encourages continuous improvement.
- Manage daily SOC operations such as triage, escalations, and shift coordination.
- Promote staff wellbeing, fairness in rostering, and mental health awareness.
- Ensure the effective operation of the SOC, meeting all SLAs and incident response targets.
- Manage L1 scheduling and resource allocation for 24/7 coverage.
- Oversee analyst tier escalations and critical incident resolution.
- Maintain standard operating procedures (SOPs), runbooks, and knowledge practices.
- Act as the operational escalation point for Team Leads.
- Lead incident handoffs, standups, and high-severity escalations.
- Oversee service desk reports and enforce ISO-aligned procedures.
- Support incident simulations and post-incident reviews.
- Act as a senior escalation contact for MDR client issues.
- Ensure high-quality reporting and timely delivery of threat briefs and incident summaries.
- Collaborate with customer success teams to align on client priorities.
- Attend client meetings and support onboarding or escalations.
- Ensure quality incident documentation and guidance.
- Drive the evolution of SOC tooling and automation (SIEM, SOAR, EDR).
- Evaluate and implement emerging technologies.
- Support client onboarding and readiness.
- Work with internal teams to improve triage and detection quality.
- Identify training needs and support service model improvements.
- Ensure SOC compliance with ISO and SOC2 frameworks.
- Oversee audits, risk management, and evidence procedures.
- Promote best practices in incident and change management.
- Support governance reporting and maintain policy compliance.
- Report to Head of Managed Services on SOC performance and risks.
- Bachelor's degree in Cybersecurity or IT and 5+ years' experience in SOC leadership, including 2+ years in leadership roles.
- Strong knowledge of SIEM, SOAR, EDR, incident response, and security frameworks.
This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of our organization. We offer a competitive benefits package, including frequent events organized by our People & Culture Team, collaboration with C-Suite executives, and opportunities for professional growth and development.
