Luxury Travel Experience Sales Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $94,000
Travel Sales Consultant

Luxury travel experiences are a hallmark of our brand, and we're seeking highly skilled professionals to join our customer sales team. As a Travel Sales Consultant, you will play a critical role in delivering exceptional customer experiences and driving sales activity.

About the Role

We're looking for individuals who possess excellent communication skills, a strong ability to work under pressure, and a passion for delivering outstanding customer service. In this role, you will be responsible for managing a high volume of inbound calls, responding to sales inquiries, and providing customers with general information relating to services and packages.

Key Responsibilities

  • Respond to and make sales inquiries by phone, electronically or in person.
  • Answer simultaneous customer enquiries promptly, competently and professionally.
  • Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
  • Recommend workable solutions that meet the needs of the business and customer.
  • Provide our members with full package upgrade options.
  • Ensure daily prompt follow up and ownership of customer sales enquires.
  • Display initiative in customer solutions and team engagement.
  • Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.

Requirements

  • Personable, approachable and professional approach to customer service.
  • A background in phone-based sales, preferably with travel experience.
  • Excellent verbal and written communication skills, with attention to detail.
  • Flexibility with your availability, including weekends and evenings.
  • Ability to thrive in a competitive environment and achieve goals.

Benefits

  • Exceptional earning potential with opportunities for advancement.
  • Flexible working hours and shift arrangements.
  • First-class health and well-being program, including an onsite gym and employee assistance program.
  • Fun and dynamic work environment with a collaborative team.
  • Generous staff discounts and birthday leave.

Contact Information

Please note that only applicants based in Melbourne with full working rights in Australia should apply. We are committed to diversity and inclusion, and welcome applications from all qualified candidates. We look forward to hearing from you

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