
Wealth Solutions Expert
6 days ago
We are seeking an Integrated Wealth Solutions Specialist to join our specialist division, providing market-leading integrated wealth solutions for advisers and their clients.
This is an exciting opportunity to work with a national team of experts, connecting with our clients and Financial Advisors, and helping to resolve their issues quickly and with empathy.
You will work alongside and communicate with Financial Advisors to assist with the delivery of financial products and services, utilizing advanced systems to manage communication via live chat and phone calls.
Your ability to ask insightful questions and provide effective solutions will help resolve client issues in real-time. You will also identify and escalate issues to supervisors, look for opportunities to improve best practice guides, and direct queries to support teams as needed.
Key Requirements- 1+ year of experience in wealth management, superannuation, or related fields within a contact centre environment
- High accuracy and typing skills for effective use of live chat platforms
- Critical thinking skills to navigate and resolve complex client issues, providing advice on products and services
- Excellent customer service skills with empathy and timely query resolution
We foster a diverse, equitable, and inclusive workplace, encouraging applicants from all backgrounds and welcoming all identities. We are committed to providing reasonable adjustments during recruitment and employment.
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