Professional Services Lead for ANZ

3 days ago

Hawthorn, South Australia UKG Full time

As the Head of Professional Services Consulting at UKG, you will play a pivotal role in driving revenue and operational excellence across Australia, New Zealand, and Southeast Asia.

About the Role

We are seeking an experienced leader to lead our Implementation Services team in the region, championing Customer Experience in our delivery arm. You will work closely with regional leadership and the global Customer Experience organization to optimize customer success, leading a team of experts and working closely with clients to ensure they maximize the value of their UKG investments.

Key Responsibilities:
  • Strategic and Operational Leadership: Develop and execute service strategies to meet and exceed revenue and contribution targets for Professional Services.
  • Matrix Organization Collaboration: Work within a matrix structure, reporting indirectly to the Managing Director and Regional VP and directly within your function to the VP of Global Delivery Services.
  • Pipeline and Backlog Management: Oversee the services pipeline and backlog, ensuring the right mix of services for all product deals in collaboration with Regional GMs.
  • Forecasting and Resource Allocation: Manage services forecasting in line with the International Operations Calendar and allocate global resources effectively, leveraging partners as needed.
  • Risk Management: Implement risk management processes for projects and milestones, ensuring appropriate measures are in place.
  • Consistent Service Delivery: Ensure consistent service delivery across international regions by optimising resources, standardising operational processes, and sharing best practices.
  • Partner Enablement: Support our implementation partners, ensuring they have the resources and guidance needed to succeed.
  • Support Blueprint Development: Develop and implement a consistent support blueprint for both Direct and Indirect support models across international regions.
  • Employee Onboarding and Development: Execute the defined processes to onboard new services employees and enhance productivity through improved implementation methodologies, tools and skills development.
  • Strategic Collaboration: Work with International Operations and Channels to ensure the right services strategy supports regional sales and Implementation channels.
About You

We are looking for a seasoned professional with a proven track record in services management, who has experience leading teams in multiple regions beyond APAC. You will have a strong understanding and knowledge of HCM and WFM software, as well as excellent interpersonal skills complemented by effective written and oral communication abilities.

What We Offer

At UKG, we offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

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