Hotel Operations Expert

7 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $90,000 - $120,000
Job Title: Hotel Front Office Manager

As a Front Office Manager, you will be responsible for leading our Front Office team to excellence by delivering a positive guest experience. You will oversee the daily operation of the Front Office, develop and train team members, and liaise with key stakeholders.

Key Responsibilities Include:
- Management of the hotel Front Office operation to achieve a reputation as a market leader
- Achievement of guest satisfaction targets and team member satisfaction goals
- Developing and training team members with a strong focus on customer service
- Supervising all guest arrivals and departures, ensuring room allocations and check in/checkout processes follow set procedures
- Management of the Front Office system, ensuring accuracy in use and generation of accurate reports as required
- Operation of an effective night audit function in conjunction with the Financial Controller
- Ensuring public areas are clean and well presented with regular monitoring
- Providing management support and presence visible on Front Desk and in the lobby during key service times
- Daily liaison with the Reservations team to ensure accuracy in room allocation and maximising of yield
- Ensuring Front Office monthly KPIs are met

Required Skills and Qualifications:
- Proven experience in similar positions within a hotel/resort environment, with experience within a 5-star hotel environment advantageous
- Self-motivated and a genuine passion for hospitality and customer service
- Experience in rostering and wage control
- Solid knowledge of all Rooms Division areas, including Front Office, Reservations, Housekeeping, and Guest Services
- Proven experience supervising and training staff
- Excellent communication skills, time management skills, and ability to work closely with all hotel departments and Managers
- Well-presented, with an eye for detail and good organisational skills
- Ability to act without prior authority in all matters concerning the safety, security, and well-being of all hotel guests, patrons, and staff in the absence of senior management
- Ability to review daily arrivals to ensure proper handling of VIPs, return guests, and groups
- Excellent computer system skills, including working knowledge of Fidelio or Opera

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