Senior Customer Service Representative
3 days ago
Join a dynamic team where you will be responsible for providing exceptional customer service to clients across various touchpoints. The role involves handling inbound and outbound calls, serving as a primary contact for clients, managing relationships, and producing welcome emails for new clients.
In addition to these responsibilities, you will assist with client inquiries aligned with our service offerings, liaise with key relationships, draft and produce client communications for advisors and managers, manage chat and email inquiries from advisers and clients, respond to calls from key advisers, and apply effective problem-solving and time management skills in client service operations.
Requirements- Experience in superannuation or managed funds, with knowledge of insurance, banking products, and familiarity with platform products and wrap services (desirable).
- Proven client service experience in a call centre environment with a passion for customer support.
- Energetic and motivated to resolve questions and support clients via excellent phone interactions.
- Strong problem-solving skills and ability to engage multiple stakeholders effectively.
- Ability to quickly learn new technology and systems.
- Excellent verbal and written communication skills, with a positive attitude and high standards.
We value creativity, innovation, and bold ideas. Our team is committed to leading change and empowering better financial futures for Australians. We believe in fostering an inclusive workplace culture where everyone can bring their whole selves to work.
A police check will be conducted on all successful candidates. Further details are available in our Recruitment Privacy Collection notice.
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