Financial Services Liaison

7 days ago

Wagga Wagga City Council, Australia beBeeCustomer Full time
Customer Service Professional

At the forefront of delivering exceptional customer experiences, you will be a pivotal figure in shaping our service delivery. As a Customer Service Professional, your autonomy and discretion will enable you to cater to customers' financial goals and objectives.

The dynamic nature of this role means you will be required to:

  • Delve into customers' needs through thorough conversations to identify opportunities for growth and partnership with various specialists within the branch.
  • Maintain expertise in supporting customers with digital literacy and online banking requirements as we continue to innovate and expand our offerings.
  • Represent the face of the branch and embody excellent customer service, providing assistance with transactions, handling cash, investigating queries, and processing paperwork while ensuring risk considerations are prioritized.
  • Cultivate an attitude of lifelong learning, embracing continuous development and improvement, with access to on-the-job training and external opportunities to enhance your skills and career progression.
  • Foster meaningful connections and build relationships with customers, colleagues, and the community, promoting a collaborative environment that values mutual respect and support.

This is a permanent, full-time position located in Wagga Wagga.

To succeed in this role, you must consistently demonstrate exceptional customer service skills, including:

  • Experience working in a customer-facing environment, with a proven ability to achieve targets and drive results.
  • Strong attention to detail to ensure secure, accurate transactions with a keen sense of risk awareness.
  • Confidence in communicating effectively with new and existing customers, both face-to-face and over the phone.
  • A willingness to understand and articulate what sets us apart in the market.
  • Drive for collaboration, fostering a culture of teamwork and cooperation to achieve shared goals.

We offer a range of benefits, including:

  • Support for your health and wellbeing, including discounted gym memberships and private health insurance options.
  • Access to our corporate university, BEN U, where you can develop your skills and knowledge.

In this role, you will have the opportunity to make a tangible impact, contributing to the success of our customers and communities. If you share our commitment to excellence and want to be part of a team that values diversity, inclusivity, and continuous improvement, then join us today.

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