Service Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeService Full time $60,000 - $80,000

Job Description

We are seeking a skilled Service Experience Specialist to join our team. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding customer service, addressing guest queries and concerns in a professional and timely manner.
  • Manage guest relationships, building trust and rapport through effective communication and follow-up.
  • Collaborate with other departments to ensure seamless guest experiences, from initial contact to final resolution.
  • Maintain accurate records of guest interactions, updating systems as necessary.
  • Participate in ongoing training and development to stay up-to-date on industry best practices and dealership procedures.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years' experience in a similar service-related position, preferably within the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong organizational and time management skills, with the capacity to prioritize tasks and manage multiple projects simultaneously.
  • Basic knowledge of automotive mechanics and diagnostics, with a willingness to learn and develop further.
  • Familiarity with computer systems and software, including Guest Relationship Management (CRM) tools.

Benefits

We offer a competitive remuneration package, including:

  • A generous base salary, plus commission structure based on individual performance.
  • Ongoing support and training, helping you to grow and develop in your role.
  • The opportunity to work in a dynamic, fast-paced environment with a talented team.
  • On-site parking and proximity to public transportation options.

Others

Please note that this is a full-time position, requiring regular attendance during working hours. We are an equal opportunities employer, committed to diversity and inclusion in all aspects of our business.

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