Sales Business Partner and Client Advocate

2 days ago

Geelong, Victoria, Australia beBeeCustomerSuccess Full time $60,000 - $90,000
Job Overview

The Sales Support and Customer Success Manager plays a pivotal role in driving revenue growth and ensuring customer satisfaction.

  • Freeing up the sales team by handling administrative tasks, managing orders in Salesforce, and streamlining processes to boost efficiency.
  • Enhancing customer experience through proactive communication, campaign reporting, and relationship building to drive retention and loyalty.
Key Responsibilities

Support & Administration:

  • Act as the primary point of contact for sales teams, overseeing routine administrative tasks.
  • Support sales with order management, customer agreements, and reporting to ensure seamless operations.
  • Create dashboards and reports to provide actionable insights on sales performance, market trends, and new opportunities.
  • Maintain and develop Salesforce, ensuring data accuracy and providing training to new joiners.
  • Collaborate with internal teams (editorial, events, accounts) to ensure smooth day-to-day operations.
  • Prepare sales reports, contracts, and competitor analyses to inform business decisions.
  • Handle client inquiries and ensure efficient communication channels are maintained.

Customer Success:

  • Build strong relationships with key customers, understanding their goals and objectives.
  • Proactively communicate to ensure they achieve desired outcomes and meet expectations.
  • Lead customer onboarding and training programs.
  • Deliver insightful post-campaign reports with actionable recommendations to drive business growth.
  • Identify and resolve customer issues to enhance satisfaction and reduce churn.
  • Promote new features and products to drive customer value and loyalty.
  • Collaborate with internal teams to ensure a seamless customer journey.

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