Program Manager

3 weeks ago

Townsville, Queensland, Australia Life Without Barriers Full time
About the Organisation

Life Without Barriers is a leading social purpose organisation that provides support and care to children and young people. We work collaboratively with families, carers, and communities to ensure they have the environment they deserve to grow.

We are committed to ensuring safety and respect, and this is an opportunity to make a positive and meaningful difference in the lives of young people and help pave a brighter future.

About the Role

We are seeking an experienced Child, Youth & Family Program Manager to join our leadership team in Townsville. The Program Manager will coordinate and manage the day-to-day operations of our Residential Care Program.

This position would suit someone who is passionate about leading and developing a team that provides a safe and nurturing environment to children and young people in Out of Home Care using a trauma-informed approach.

Key Responsibilities
  • Develop, lead, motivate and manage a team of Child & Family Practitioners and Youth Workers.
  • Oversee the caseloads of direct reports and provide practical support as required.
  • Manage the Family Intervention Service, ensuring compliance with legislation, standards, contractual requirements, and internal policy.
  • Ensure delivery of program services in accordance with program budget, local business plans, and in line with client needs and plans.
  • Develop, lead, motivate and manage a multi-disciplinary team.
  • Ensure a consistent standard of quality is delivered for the program in accordance with regulations prescribed in relevant legislation and funding agency standards.
  • Manage risks and issues arising in the course of service management.
Skills and Experience
  • Demonstrated experience working with individuals, families, and communities from a strength-based, culturally appropriate perspective that are part of the out of home care sector.
  • Demonstrated experience in working within a multi-disciplinary team.
  • Demonstrated experience in managing competing priorities and delivering high-quality outcomes within agreed timeframes.
  • A strong focus on quality practice and reporting capability.
  • A demonstrated commitment to the care and protection of clients.
  • Demonstrated understanding of the impact of trauma and attachment on children and young people and complex behaviours.
  • Demonstrated experience in team leadership and management.
  • Demonstrated ability to manage services and programs within a budget.
Essential Criteria
  • Recognised degree qualifications in Human Services or similar.
  • Demonstrated experience in managing competing priorities and delivering outcomes within agreed timeframes and quality standards.
  • Demonstrated experience working in a dynamic, high-volume work environment.
  • Strong coordination, leadership, and peer support skills.
  • Highly developed critical thinking and reflective practice skills.
  • High-level communication, influencing, liaison, negotiation, and mediation skills.
  • Current Driver's Licence.

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