Coordination Specialist
1 week ago
Job Summary
We are seeking a skilled Coordination Specialist to join our Motor Claims team in Mt Waverley or Essendon Fields. As an Assessing Coordinator, you will play a critical role in ensuring the smooth progress of claims through the assessment and repair process.
Key Responsibilities
- Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
- Assist with assessing and towing-related queries from claims teams, customers, repairers, and providers.
- Provide administrative support including quote management.
- Coordinate post-assessment and repair activities for customers.
- Work closely with towing provider partners to ensure SLAs are met.
- Identify key areas for improvement based on job experience.
Requirements
- Motor Claims or Claims experience preferred.
- Passion for customers and delivering exceptional service.
- Ability to multitask and have outstanding time management skills.
- Strong attention to detail and ability to work well under pressure.
- Strong communication skills with the ability to tailor communication to the audience.
- Knowledge of Claim Centre and MS Office Suite.
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