Service Excellence Associate

1 week ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $29,376 - $64,040

Our Guest Service Agent role is a fantastic opportunity to deliver exceptional customer experiences.

Job Description

We are seeking a highly skilled and enthusiastic individual who is passionate about providing warm and friendly service to our guests. As a key member of our team, you will be responsible for ensuring that every guest feels welcome and valued throughout their stay with us.

Key responsibilities include greeting guests upon arrival, maintaining clear communication, overseeing the accurate processing of guest reservations, updates, and special requests, and acting as a primary point of contact for guests throughout their stay.

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Required Skills and Qualifications

To succeed in this role, you will need to possess:

  • A demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits

As a valued member of our team, you will enjoy:

  • Competitive hourly rates (excluding super).
  • Rotating roster across Monday to Sunday.
  • Shift times scheduled within 6:00am to 10:00pm.
  • Immediate start available.
Additional Information

Join our vibrant and dynamic team and discover opportunities for career growth and development, exclusive hotel deals, global perks, retail rewards, experiences, banking and insurance benefits, and generous leave.

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