Sales and Guest Experience Coordinator

1 week ago


Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full time
Job Title: Sales & Guest Experience Coordinator

We are seeking a highly motivated and experienced Sales & Guest Experience Coordinator to join our team at Belgravia Leisure. As a key member of our team, you will be responsible for leading the recruitment, training, and development of our Guest Experience staff to achieve sales targets and deliver exceptional customer service.

Key Responsibilities:
  • Meet monthly new member and program enrolment targets and associated KPIs
  • Meet monthly retail budgets and stock control KPIs
  • Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
  • Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
  • In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
  • Lead by example by providing exceptional customer-centric guest experiences in person and over the phone to existing and prospective members and guests
  • Process memberships and data entry in line with company processes
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Set rosters in line with the business budgets and the four principles of time and attendance
Requirements:
  • National Police Check
  • Working with Vulnerable People
  • Current CPR Certificate
  • Current First Aid Certificate (Level 2)
  • Legal working rights in Australia

We are committed to providing a child-safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check. Belgravia Leisure is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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