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Front Office Lead
2 weeks ago
Oscars Group is a leading hospitality group with a portfolio of 45+ assets across NSW, Queensland, and Victoria. Founded by the Gravanis family in 1986, our company has grown into a dynamic privately-owned group with a passion for delivering exceptional experiences to our guests.
We specialize in creating unique atmospheres and quality offerings at each of our venues, ensuring that every guest feels welcome and valued. Our commitment to excellence, innovation, and community engagement sets us apart as a trusted and respected leader in the industry.
Job OverviewWe are seeking an experienced Front Office Supervisor to join our team. As a key member of our operations, you will be responsible for ensuring a seamless and welcoming guest experience from arrival to departure.
In this pivotal role, you will oversee day-to-day front desk operations, support and mentor a dedicated team, and act as the key liaison between guests, property owners, and internal departments. Your strong eye for detail and commitment to service excellence will drive efficient processes, maintain accurate trust accounting practices, and uphold the high standards for which our venues are known.
Key Responsibilities: