Safeguarding Financial Futures: Join us as a Fraud Investigations Specialist and contribute to protecting our customers' assets.

2 weeks ago

Sydney, New South Wales, Australia beBeeInvestigations Full time $85,000 - $110,000
About the Role

We are seeking a skilled professional to join our team as a Fraud Investigations Specialist. As a key member of our fraud investigations management team, you will be responsible for conducting thorough investigations into various types of fraud cases.

Your primary focus will be on managing incoming fraud reports, conducting proactive investigative work, and taking immediate action to mitigate risks associated with fraudulent activity. You will also play a vital role in identifying learning opportunities, control weaknesses, and driving process improvements based on your analysis of fraudulent activities during investigations.

Key Responsibilities:
  1. Manage incoming fraud reports submitted via the Fraud Reporting Exchange (FRX) from external financial institutions, ensuring timely assessment and appropriate case handling.
  2. Conduct utility and proactive investigative work by leveraging internal systems and tools to detect patterns of unusual or suspicious activity on customer accounts.
  3. Conduct comprehensive investigations into various fraud cases.
  4. Take immediate action to mitigate risks on accounts linked to fraudulent activity.
  5. Evaluate ePayment code obligations in day-to-day investigations.
  6. Communicate directly with internal staff and customers where necessary.
  7. Identify opportunities for process improvements based on analysis of fraudulent activities during investigations.
Benefits

You will have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programmes including discounted gym memberships.

The successful candidate will also have the opportunity to work within a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

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