Service Modernisation Specialist

2 months ago


Jandakot, Australia Carrier Full time

About the Role

The Service Modernisation Seller is a key position within our organisation, responsible for driving sales by actively engaging with prospects for a solution-based offering while promoting HVAC products and services to prospective customers.

Key Responsibilities:

  • Utilise knowledge of HVAC systems to provide solution-based offerings to customers.
  • Advise and guide on the appropriate HVAC solutions to meet customer needs.
  • Present technical information and conduct product demonstrations effectively to potential customers.
  • Collaborate with regional sales teams to identify sales opportunities.
  • Prepare competitive quotations and proposals to secure new deals.
  • Focus on educating customers on energy efficiency and decarbonisation initiatives.
  • Stay updated on industry trends and advancements related to energy-efficient HVAC solutions.
  • Collaborate to develop effective sales strategies and action plans to achieve sales targets for the region.
  • Ensure profitability by considering cost factors and pricing strategies.
  • Establish and maintain strong relationships with customers to understand their needs and preferences.
  • Provide exceptional customer service and support throughout the sales process and after-sales service.
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Maintain accurate and up-to-date CRM records of sales activities and customer interactions.
  • Provide regular reports and updates to management on sales progress and achievements.

Requirements:

  • Substantial experience in the HVAC field or an affiliated mechanical services industry.
  • Previously managed technical teams and projects in HVAC or a similar field.
  • Ability to lead and drive success through effective team sales management.
  • Chair team meetings and facilitate review deliverables.
  • Strong customer relationship skills.
  • Understand urgency with customers.
  • Possess excellent interpersonal and communication skills.

About Us

At Carrier, we strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.



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