Service Transformation Specialist

5 days ago


Jandakot, Australia Carrier Full time

Unlock Your Career Potential

At Carrier, we're committed to creating solutions that matter for people and our planet. Our global leadership in intelligent climate and energy solutions drives innovation and excellence. As a key member of our team, you'll play a vital role in driving sales and promoting our HVAC products and services.

The Role

The Sales Specialist is responsible for engaging with prospects, identifying and addressing their needs, and providing solution-based offerings. This role combines technical knowledge of HVAC systems with a strong sales focus to drive regional sales targets, expand customer bases, and ensure exceptional customer satisfaction.

Key Responsibilities:

  • Utilize HVAC system knowledge to provide customized solutions for customers.
  • Provide expert advice and guidance on HVAC solutions to meet customer needs.
  • Present technical information and conduct product demonstrations to potential customers.
  • Collaborate with regional sales teams to identify and pursue sales opportunities.
  • Develop and present competitive quotations and proposals to secure new deals.
  • Educate customers on energy efficiency and decarbonization initiatives.
  • Stay updated on industry trends and advancements related to energy-efficient HVAC solutions.
  • Develop and implement effective sales strategies to achieve sales targets.
  • Ensure profitability through cost consideration and pricing strategies.
  • Establish and maintain strong relationships with customers to understand their needs and preferences.
  • Provide exceptional customer service and support throughout the sales process.
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Maintain accurate and up-to-date CRM records of sales activities and customer interactions.
  • Provide regular reports and updates to management on sales progress and achievements.

Requirements:

  • Substantial experience in the HVAC field or an affiliated mechanical services industry.
  • Previous experience in managing technical teams and projects in HVAC or similar fields.
  • Ability to lead and drive success through effective team sales management.
  • Strong customer relationship skills.
  • Excellent interpersonal and communication skills.

Why Choose Carrier?

We strive to create a great place to work that attracts, develops, and retains the best talent. Our commitment to diversity, inclusion, and employee engagement drives innovation and growth. We foster teamwork, develop best-in-class programs, and provide enriching career opportunities for our employees.



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