Cabin Baggage and Customer Experience Expert

2 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $85,000

Job Opportunity:

We are seeking a highly motivated and customer-centric individual to join our Airport Services Team as a Cabin Baggage Officer and Customer Service Officer.

This role offers flexibility in operations, including weekends and public holidays, allowing team members to enjoy a great work-life balance.

About the Role:

The successful candidate will play a critical role in delivering exceptional customer service and ensuring customers experience the highest standard of service from check-in to boarding.

Key Responsibilities:

  • As a Cabin Baggage Officer: Provide superior service to customers, adhering to company standards and culture. Liaise with passengers at the boarding gate, weigh and measure cabin baggage, and charge applicable fees. Work collaboratively with Airport Management, Customer Service Officers, Cabin Crew, and Baggage Handlers to deliver efficient airport operations.
  • As a Customer Service Officer: Provide high-level customer service at check-in, kiosks, or concourses during passenger boarding. Process bookings, reservations, handle late flights, and excess booking payments. Handle mishandled baggage and lost property, and assist special needs passengers.

What We Offer:

Unlimited heavily discounted fares worldwide for staff and their travel companions, plus discounts on accommodation, car hire, and travel insurance.



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