ICT Systems Engineer

1 day ago

Perth, Western Australia beBeeIctSupport Full time $70,000 - $120,000
Job Title

We are seeking a highly skilled ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

This opportunity is perfect for individuals with strong analytical skills and excellent communication abilities. You will be responsible for troubleshooting and resolving technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.

Key Responsibilities:

  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
  • Support the rollout of new equipment and systems across the organisation.
  • Document support requests, issues, and resolutions using a ticketing system.
  • Maintain asset registers for IT hardware and software.
  • Provide basic training and guidance to staff on the use of ICT systems.
  • Evaluate and escalate complex issues to senior IT staff or external providers when necessary.

Requirements

To succeed in this role, you will need:

  • Certificate IV or higher in Information Technology or a related field.
  • 1+ year of experience in an ICT support or helpdesk environment preferred.
  • Strong troubleshooting skills and ability to work through problems methodically.
  • Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
  • Familiarity with remote desktop tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise tasks and manage time effectively.

Desirable Skills

The following skills would be beneficial in this role:

  • Experience with Active Directory, Group Policy, or cloud platforms.
  • ITIL Foundation or similar certification.

Benefits

This role offers a range of benefits, including:

  • Work from home options.

Other Details

Please note that this is a full-time, permanent position.

This job requires Australia work authorisation.

The successful candidate will be based in Nedlands WA 6009.

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