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Professional Support Specialist
3 weeks ago
Administration and Support Officer
We are seeking a highly skilled and experienced Administration and Support Officer to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional support services.
Key Responsibilities
- Administrative Support: Provide high-quality administrative support to our staff, including typing of clinical correspondence, scanning, photocopying, filing, and faxing duties as necessary.
- Customer Service: Deliver exceptional customer service by responding to enquiries in person and over the phone, providing information and referring as required.
- Minute Taking: Take minutes as necessary, ensuring accurate and timely recording of important discussions and decisions.
- Travel Arrangements: Organise travel arrangements for Department heads and senior clinicians as required, including booking flights, hotels, and rental cars.
- Recruitment Support: Provide support to the recruitment process, including preparing documents and assisting with interviews.
- Reports and Documents: Prepare accurate and concise reports, documents, and correspondence, including complex documents as required.
- Clinical Systems: Maintain relevant clinical information systems, create, store, retrieve, and archive files to ensure effective and efficient support of clinical activities.
Requirements
- Organisational Skills: High-level organisational skills with demonstrated capacity to use initiative to prioritise work and meet competing demands in a high-volume work environment.
- Administration Experience: Demonstrated administration or secretarial experience with fast and efficient typing skills.
- Communication Skills: Effective written and verbal communication skills, including excellent interpersonal skills and strong customer service approach.
- Microsoft Office Suite: Well-developed skills in the Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint.
- Healthcare Knowledge: Experience working in a healthcare setting with knowledge of medical terminology, or willingness to work towards it.
- Compassion and Confidentiality: Ability to be compassionate with a demonstrated sensitive approach when dealing with patients and carers, including maintaining confidentiality at all times.
Benefits
- Work-Life Balance: Enjoy a healthy work-life balance with up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
- Professional Development: Participate in training and performance reviews to continuously improve your skills and knowledge.
- Employee Benefits: Access to corporate health and fitness program, discounted gym memberships with a Fitness Passport, Employee Assistance Program, and discounted Private Health Insurance.
Working Environment
Our Prince of Wales Hospital and Community Health Service is a Level 6 tertiary referral hospital with an inpatient bed base of 370. We provide more than 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care.
Randwick is renowned for its world-class beaches, cafes, and coastal walks, offering a vibrant community with historic buildings and transport links.
