Retail Operations Manager
4 weeks ago
The Retail Support Manager will be based in far North Queensland, supporting up to 15 regional stores with around 150 employees. The role reports to the Operations Manager and is responsible for ensuring all stores are ready and open for business every day with high standards of visual merchandising and store appearance.
The successful candidate will certify that our team provides service excellence to internal and external stakeholders, training all teams within our customer service guidelines. They will also ensure store managers are performing daily administration procedures accurately, including completing all required reports and/or paperwork as per company guidelines.
Key responsibilities include recruiting, training, leading, and engaging the team by providing structured feedback and coaching to develop people with a clear vision and goals. The Retail Support Manager will also monitor the management of stock for all stores to minimise shrinkage and improve accuracy within our systems, including cycle counts and adherence to correct processing procedures.
Organising and planning available resources to manage expected workloads is also a key aspect of the role, as is regular scheduled travel to stores to oversee store operations and resolve concerns. The Retail Support Manager will monitor and understand the local business environment for each location in conjunction with store managers, including market trends and competition.
Weekly reports and communication to the Operations Manager are also required, including information regarding sales, budget, issues, opportunities for improvements, and action plans.
Skills and ExperienceTo be successful in this role, you will have:
- Previous experience as an area or multi-site manager, dealing with the daily operation of a high-volume retail store in a fast-paced environment, and management of managers and their teams.
- Well-developed interpersonal and great communication and listening skills, with a resilient and confident profile interacting and motivating people.
- Previous experience with high standards of visual merchandising and stock management are essential.
- Understanding of human resources, payroll, and collective agreements/awards, managing time, rosters, and people's performance coming from multiple stores.
- Highly organised with good prioritisation and time management skills.
- Strategic and logical intelligence, delivering people, store, and stock/inventory reports and audits.
- Knowledge of computerised systems, time and attendance, and POS systems are essential.
- Availability to work long shifts, weekends, and public holidays, when necessary, to meet business requirements.
- Hold a current driver's licence and availability to travel and stay in different stores for up to 7 days at a time is a must. A rotating roster will be provided.
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, push & pull, some heavy lifting, and stand for extended periods of time.
Prices Plus is a solid family-owned DISCOUNT VARIETY RETAILER with over 350 employees working across stores in QLD and NSW. We are committed to offering high-standard customer services, a safe environment for our employees and clients, and a great place to work. We believe our customers are the reason we exist, and our people are our greatest asset.
We provide art and craft, pet, party, hardware, home, and essential products plus much more. We are recognised as a provider of essential services to the community in many locations.
We provide an attractive and competitive salary package with an above award rate, travel, and public holiday allowance, rotated roster prioritising work-life balance. We also offer car, iPad, credit card, and training provided, collective agreement in place, and work for a company willing to be the best place to work with serious HR plans in action.
We care and listen to what our employees say through our annual employee engagement survey. We have a strong team and family-oriented culture, opportunity to be part of and lead a diverse and fun team, discount on in-store purchases, employee assistance program (EAP), paid volunteer services to the community, ongoing personal and professional development opportunities, team building and social events.
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