Customer Service Leadership Position

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $53,000 - $83,000
Job Overview

We are seeking a skilled professional to lead our customer service team and develop strategic partnerships with third-party organizations.

The ideal candidate will have excellent communication and leadership skills, as well as the ability to drive results and motivate staff.

This role offers a unique opportunity to make a real impact and contribute to the success of our organization.

Key responsibilities include:

  • Developing and maintaining relationships with external partners
  • Coordinating with other departments to ensure compliance and adherence to agreed SLAs
  • Leading a team of customer relations officers to handle engagement with third parties and new/existing clients
  • Devise action plans to meet contact centre KPIs and provide feedback and ideas for the operational environment
  • Driving rewards and recognition programs to motivate staff to meet business targets
  • Allocating follow-up calls to staff members to maximise appointment rates
  • Upholding contact centre quality assurance standards through silent monitoring and validation
  • Collecting and analysing data to identify areas for improvement
Requirements

To be successful in this role, you will need:

  • Strong leadership and communication skills
  • Ability to drive results and motivate staff
  • Excellent problem-solving and analytical skills
  • Ability to work effectively in a fast-paced environment
  • Proven track record of achieving business targets
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A collaborative and dynamic work environment
  • Flexible working arrangements
Why Join Us

At our organisation, we pride ourselves on being a global leader in hearing care. We are committed to creating unforgettable experiences for our customers and employees alike.

Join us and be part of a team that is dedicated to making a difference in people's lives.

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