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IT Delivery Manager

2 months ago


Abbotsford, Victoria, Australia Computershare Full time

Job Summary:

We are seeking an experienced IT Delivery Manager to join our Communication Services (CCS) team at Computershare. As a key member of our team, you will be responsible for leading the implementation and continuous technical delivery of our client's inbound and outbound communication needs.

About the Role:

The CCS business provides integrated customer communication solutions. We consult, design, build, and orchestrate innovative communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimize operational efficiencies.

As an IT Delivery Manager, you will oversee the successful execution of significant client implementations for our Australian business, ensuring projects are delivered on time, within scope, and budget, while maintaining high-quality standards.

Key Responsibilities:

  • Ensure timely and high-quality delivery of implementations within budget and scope
  • Perform all functions of HR management for staff, including performance evaluation, career development, recruitment, recognition, compensation, and policy compliance
  • Prioritize fit-for-purpose implementations that support achieving customer SLAs in downstream operations
  • Drive the actions and measurement of key improvements in implementation methodology to address quality concerns for removal of inefficient processes, balancing quality with speed to market and risk
  • Accountable for staff budgets, forecasting, resource utilization, and estimation processes to optimize operational efficiency

Requirements:

  • A tertiary degree in Business, Information Technology, or a related discipline
  • Proven demonstrated experience
  • Proven track record of success in a similar leadership role and size
  • Demonstrated experience in effectively engaging with external customers
  • Proven ability to lead and mentor technical teams to achieve optimal results

Preferred:

  • Previous experience in the Communication Industry
  • Experience in digital transformation

About Us:

Computershare is a leading provider of technology-enabled services to the financial services industry. We offer a range of services, including investor services, equity issuance, and financial reporting. Our company is committed to delivering high-quality solutions to our clients and providing a positive work environment for our employees.