Operations Account Strategist

18 hours ago


Abbotsford, Victoria, Australia Computershare Full time

Computershare Overview


We are Computershare, a leading provider of global share registration services. Our goal is to provide innovative solutions that help our clients achieve their objectives.



About the Role


This is an exciting opportunity for an experienced Operational Account Manager to join our Employee Share Plans team in Abbotsford. As an Operations Account Manager, you will be responsible for managing and owning overall operational responsibility of a client portfolio.



Key Responsibilities:



  • Manage and own overall operational responsibility of a client portfolio
  • Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction
  • Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes
  • Form first level of escalation for client and internal stakeholders
  • Liaise with Senior Management on the operational health of the client portfolio
  • Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests
  • Host and lead regular client meetings to review service/project delivery status and event planning


Requirements


To be successful in this role, you will need:



  • Previous experience in customer service/relationship management
  • Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence
  • Ability to build a detailed understanding of assigned clients & close partnering relationships
  • Ability to influence and manage senior stakeholders (internal and external)
  • Strong negotiation skills
  • Solution-oriented with an attention to detail
  • Ability to plan and meet multiple deadlines within a fast-paced, high-pressure environment to consistently meet the needs of the business and our clients
  • Ability to develop technical skills
  • Ability to identify and solve problems


What We Offer


We offer a competitive salary package, estimated at around AU$100,000 per annum, flexible work arrangements, and a range of employee benefits, including health and wellbeing rewards, opportunities for professional development, and more.




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