Scaffolding Customer Service Lead
2 days ago
Scaffolding Customer Service Lead
About the Role:We are seeking an experienced Scaffolding Customer Service Lead to join our team at Job2Go Pty Ltd. The successful candidate will be responsible for overseeing and enhancing customer service operations, ensuring that every client receives exceptional support.
Key Responsibilities:- Design, implement, and review customer service policies and procedures to support our commitment to proficiency and client satisfaction.
- Maintain and strengthen relationships with clients as the primary point of contact for inquiries, complaints, and service improvement opportunities.
- Oversee and coordinate customer service activities to ensure efficient handling of client requests and timely delivery of solutions.
- Establish and monitor service performance standards, tracking KPIs to ensure customer service goals are met and drive continuous improvement.
- Prepare regular reports for senior management on customer service metrics, client feedback, and areas for improvement, aligning with company objectives.
- Qualifications: Associate Degree, Advanced Diploma or Diploma in relevant field.
- Experience: At least three years of relevant work experience.
- Leadership Skills: Strong leadership and team management abilities, with experience in coaching, developing, and motivating staff.
- Communication: Excellent interpersonal and problem-solving skills, with a client-first approach to service.
- Analytical Skills: Ability to track and analyze service metrics to identify and implement improvements.
$74,000 plus superannuation per annum.
Location:Sydney NSW 2000.
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