Home Care Service Manager Gold Coast Opportunity

4 days ago

Territory of Ashmore and Cartier Islands, Australia Churches of Christ Full time
About the Role

We are seeking an experienced Home Care Service Manager to lead our dedicated team on the Gold Coast. As a key member of our organization, you will be responsible for ensuring high standards of in-home care and customer service to exceed client needs.

As a Home Care Service Manager, you will be responsible for planning, coordinating, and evaluating the service to ensure it meets the needs and standards of quality care. You will also be responsible for actively researching and developing relationships with the local community to maintain strong client and stakeholder engagement.

Key Responsibilities:

  • Ensure high standards of in-home care and customer service to exceed client needs
  • Plan, coordinate, and evaluate the service to ensure it meets the needs and standards of quality care
  • Actively research and develop relationships with the local community to maintain strong client and stakeholder engagement
  • Review, report, and improve on service indicators and business performance targets
  • Prepare budgets, monitor financial performance, and provide relevant financial reports to the Regional Manager

Requirements:

  • Degree qualification in health or business management/admin/accounting
  • Broad knowledge of home care programs and service delivery models, or the demonstrated ability to quickly acquire
  • Current driver's licence and a willingness to use your own comprehensively insured vehicle for work purposes
  • Current First Aid and Cardiopulmonary Resuscitation (CPR) certificates
  • Three years' experience in leading a service delivery team and planning, co-ordinating, and implementing care services in the home care/community care environment
  • Demonstrated ability to work with key financial performance indicators and deliver quality service within budget
  • Possess a current National Police Certificate - or the ability to acquire
  • Undergo a National Personal Insolvency Check

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

To apply for this position, please click the Apply Button. For further information, please contact our Talent Acquisition Team on [phone number].

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