Industry Liaison and Support Specialist

1 week ago

Bendigo, Victoria, Australia beBeeCustomerService Full time

About the Role:

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This is an exciting opportunity to join our team as a Customer Service and Education Officer. You will play a vital role in supporting employers and workers by delivering clear, consistent information about the Portable Long Service Benefit Scheme, while helping to maintain an accurate and up-to-date register.

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Your day-to-day work will include responding to a mix of phone and email enquiries, completing administrative tasks, and contributing to key projects and operational priorities as required.

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You will be supported by experienced Team Leaders, receive comprehensive training, and have the opportunity to grow your professional skills in a positive, team-focused environment.

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Key Responsibilities:

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  • Deliver high-quality customer service and support to employers and workers">
  • Maintain accurate and up-to-date registers">
  • Contribute to key projects and operational priorities">
  • Respond to enquiries and provide clear, consistent information">
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Requirements:

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To be successful in this role, you will possess excellent customer service skills, with strong, clear oral and written communication skills.

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You will also need to demonstrate the ability to foster productive working relationships with stakeholders, customers, and team members, and have proven organisational skills, including the ability to effectively manage multiple tasks and determine priorities and meet deadlines in pressure situations.

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Benefits:

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We offer above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement.

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You will also benefit from generous leave entitlements, paid study leave, paid parental leave, purchased leave, and more.

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About Us:

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We value work-life balance and offer hybrid working options, including two days of work from home per week.

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We are located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities.

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How to Apply:

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Please click the apply button on this advertisement.

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Applications should include a resume and cover letter addressing the key selection criteria (max. 1 page).

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