IT Technical Support Specialist

4 days ago


Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time
About the Opportunity:
A Level 3 Technical Support role has become available with a reputable Australian owned MSP. This position involves managing infrastructure and cloud environments, providing day-to-day support to users, and acting as an escalation point for technical team members.

Key Responsibilities:
  • Providing technical support to clients
  • Escalating issues to senior team members
  • Maintaining and supporting Windows Servers & operating systems
  • SUPPORTING major cloud platforms & physical servers
  • Configuring firewalls, routers, switches and wireless access points
  • Supporting Office 365 products and Azure
  • Building and maintaining remote access environments (Citrix / RDS / VPN)

About You:
We are seeking a highly skilled and motivated individual who is passionate about forging a career within the IT industry. The ideal candidate will have a strong understanding of Microsoft O365 applications & Azure, excellent communication skills, and a customer-centric work ethic.

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