IT Technical Support Specialist
4 days ago
A Level 3 Technical Support role has become available with a reputable Australian owned MSP. This position involves managing infrastructure and cloud environments, providing day-to-day support to users, and acting as an escalation point for technical team members.
Key Responsibilities:
- Providing technical support to clients
- Escalating issues to senior team members
- Maintaining and supporting Windows Servers & operating systems
- SUPPORTING major cloud platforms & physical servers
- Configuring firewalls, routers, switches and wireless access points
- Supporting Office 365 products and Azure
- Building and maintaining remote access environments (Citrix / RDS / VPN)
About You:
We are seeking a highly skilled and motivated individual who is passionate about forging a career within the IT industry. The ideal candidate will have a strong understanding of Microsoft O365 applications & Azure, excellent communication skills, and a customer-centric work ethic.
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