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Digital Transformation Leader
2 months ago
We are seeking an experienced and self-motivated digital professional to join our forward-looking IT Management Team as an IT Service Manager – Digital.
Key Responsibilities- Lead the delivery of the Council's Digital, Data & Analytics and Customer Services Strategies.
- Demonstrate the art of the possible: lead digital and data innovation; horizon scan to identify emerging digital trends and translate these into practical, achievable change initiatives that deliver value for the Council.
- Collaborate with IT and Business managers to develop a new Digital Business Partner Model, shaped around a professional centre of excellence, that embeds shared accountability for identifying and delivering "One Council" digital initiatives and digitising business processes.
- Provide informed strategic insight, advice and direction for optimising existing digital solutions to improve the Council's services, and develop compelling business cases to secure initiative funding.
- Consolidate and lead Customer Services within an integrated, citizen-centric function.
- Mature the Council's established employee and customer platforms to peak performance, including leading initiatives to grow platform use and driving effective benefits realisation.
- Lead, design and implement new "One Council" solutions in emerging areas such as IoT, AI and automation.
- Provide oversight, scrutiny and challenge for the Council's application landscape to reduce duplication; enable more joined up data and drive efficiencies.
- Drive the Council's Data and Analytics Strategy: create a consistent, structured environment in which data tools, quality and capabilities are effectively managed; reshape the Council's data landscape and embed effective data use to derive quality intelligence that informs efficient, targeted services.
- Grow organisational capabilities and confidence around data literacy and digital skills.
- Act as Head of Establishment for IT's base at Carpenter House, with responsibility for Health and Safety and Business Continuity Planning.
- Degree / HND or demonstrable relatable experience over a sustained period of at least 5 years or equivalent (i.e. Professional Qualification in a subject area relevant to the post).
- Drive the agendas for the Council's Digital and Customer Services Boards and the Data & Analytics Steering Group.
- Have results-driven organisational, programme, project and planning skills and be proficient in delivering quality outcomes to time and budget.
- Demonstrate a data-driven mindset for service excellence and customer satisfaction.
- Be a confident communicator, able to engage, motivate and bring disparate interests together for better shared outcomes.
- Have an appetite for working within the wider public sector to advance the national digital agenda within Perth & Kinross.
- Be committed to developing and empowering staff while effectively holding them to account.
