Operations Director

6 days ago

Ballarat, Victoria, Australia beBeeOperational Full time $129,379 - $173,138

Operational Management Role: We are seeking an experienced Operational Manager to lead our Information and Dispute Services Centre.

The successful candidate will have a proven track record in managing operational teams, developing high-performing cultures, and contributing to strategic planning. You will be responsible for delivering services consistent with statutory and operational policy, as well as managing and overseeing the centre's workforce management framework.

Key Responsibilities:

  • Manage operational teams to deliver services consistent with statutory and operational policy
  • Develop and implement strategies to improve service delivery and efficiency
  • Contribute to the development of a high-performing culture within the centre
  • Manage and oversee the centre's workforce management framework

Required Skills and Qualifications:

  • Proven experience in operational management
  • Strong leadership and communication skills
  • Ability to develop and implement strategies to improve service delivery
  • Knowledge of legislation and regulatory requirements

Benefits:

  • Ongoing opportunity to work with a high-performing team
  • Professional development opportunities
  • Competitive remuneration package

About Us: Consumer Affairs Victoria is the state's consumer regulator, ensuring a fair and competitive marketplace in Victoria. The Information and Dispute Services Centre provides information and advice across a range of mediums to support voluntary compliance and inform businesses, landlords, consumers, and tenants about their rights and responsibilities.

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