Customer Service Liaison Specialist

3 days ago


Golden Grove, South Australia Brickworks Full time

We're seeking a skilled Customer Service Liaison Specialist to join our team in Golden Grove, South Australia.

This role involves developing and growing Brickworks SA as a front-line representative while ensuring customer service policy is applied to each customer or potential customer.

Responsibilities include:

- Providing friendly and professional advice on our range of products.

- Managing inbound and outbound calls to serve a diverse customer base.

- Establishing and nurturing strong relationships with stakeholders.

- Identifying potential customers and establishing new accounts.

- Ensuring prompt and courteous responses to sales inquiries via various channels.

- Processing and verifying sales orders with precision and efficiency.

- Collaborating with customers and sales reps to ensure accurate pricing.

- Organising sales call schedules and maintaining the CRM database.

- Resolving customer complaints with empathy and effectiveness.

- Conducting all activities in a safe manner, compliant with WHSE policies and procedures.

To be successful in this role, you'll require:

- A passion for delivering exceptional customer service.

- Excellent communication skills, both verbal and written.

- Experience or knowledge of the Building/Construction industry (preferred).

- Familiarity with ERP systems and the sales process.

- Proficiency in Microsoft Office and computer literacy.

- Strong problem-solving abilities and attention to detail.

- Self-motivation and the ability to excel under pressure.

We offer a competitive salary of around $60,000 - $80,000 per year, depending on experience, as well as benefits such as charitable partnerships, inclusivity, family support, employee benefits, recognition, growth opportunities, support programs, and product discounts.

As a leading manufacturer of quality building products, we value diversity and maintain an inclusive workplace. Our company culture prioritises innovation, sustainability, and collaboration, making it an ideal environment for professionals who share our values.

If you're passionate about delivering exceptional customer experiences and have a background in sales or customer service, we encourage you to apply.



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