Technical Services Engineer

2 months ago

Melbourne, Victoria, Australia MongoDB Full time
About MongoDB

MongoDB is a leading provider of database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.

Job Summary

We are seeking a highly skilled Technical Services Engineer to join our team. As a Technical Services Engineer, you will be responsible for advising customers and solving their complex MongoDB problems. You will work closely with our customers to understand their technical needs and provide expert guidance on the use of MongoDB.

Key Responsibilities
  • Provide technical support to customers, including troubleshooting and resolving complex issues related to MongoDB.
  • Work closely with customers to understand their technical needs and provide expert guidance on the use of MongoDB.
  • Collaborate with internal teams, including product management and development, to ensure that customer needs are met.
  • Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • Share knowledge and expertise with colleagues through training and workshop sessions.
Requirements
  • 4+ years of proven experience in a technical support or engineering role.
  • Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically.
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
  • Ability to read code, and basic coding/scripting ability in one or more languages.
  • Good understanding of Networking concepts and protocols.
  • Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching.
  • Experience supporting complex mission-critical product applications and database systems.
Preferred Qualifications
  • Experience with authentication systems such as LDAP, Kerberos, AD.
  • Experience using or managing MongoDB.
  • Experience using distributed version control systems, and in particular git.
  • Experience using any cloud services stack such as AWS, Azure or GCP.
  • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
What We Offer
  • A dynamic and collaborative team environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
How to Apply

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.

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