Salesforce System Administrator

4 weeks ago

Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

Job Opportunity

We are seeking a highly skilled professional to join our team at Hitachi Construction Machinery in the role of Salesforce System Administrator.

As a key member of our team, you will be responsible for coordinating and supporting the implementation, development, and ongoing maintenance of our internal Salesforce CRM system. Your primary goal will be to ensure the design and functionality of the system meet the requirements of the company, its users, and department budgets and KPIs.

Your Key Responsibilities Will Include:

  • Managing user activation and deactivation, setting up sharing settings, roles, profiles, and groups.
  • Performing administration tasks on Salesforce, including basic configuration, creation of custom objects and fields, modifying record types, page layouts, and related lists.
  • Building custom reports, dashboards, and workflows according to user requirements.
  • Assisting with data migration from external sources as needed.
  • Developing and implementing a strategy to promote the adoption of Salesforce across the business and encourage best practice.
  • Evaluating new releases of Salesforce to determine functionality requirements and impact on the existing system.
  • Continuously reviewing the instance and making recommendations on improving existing business processes.
  • Developing training materials and providing training and support to users.

About You

To be successful in this role, you will need to have:

  • Validated strong knowledge of the Salesforce system (Sales Cloud as a minimum) and hands-on experience as a system administrator, including system audits and upgrades.
  • Proven capability to work with stakeholders to gather requirements and convert them into project scope.
  • Experience in troubleshooting and resolving support tickets.
  • Meticulous about deadlines, demonstrating the ability to coordinate others toward the accomplishment of goals.
  • Demonstrated ability to undertake project management responsibilities of projects, ensuring projects are governed appropriately, and are completed on time, within budget, and to the desired quality.
  • Understanding of conventional contract and business terminology required to draft contract clauses.

At Hitachi Construction Machinery, we believe that success comes from the partnership of our market-leading products and the quality of our people.

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