Service Advisor

5 days ago

Pinkenba, Queensland, Australia Volvo Group Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Volvo Group. As a key member of our dealership, you will be responsible for organizing service work schedules and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Manage and schedule repair bookings for customers
  • Handle service-related queries from customers
  • Create job cards and assist with customer invoicing and purchase orders
  • Update customers and rebook appointments for follow-up or repairs
  • Ensure technicians have completed repair order information by checking stories, parts, kilometres, etc.
  • Confirm customers or drivers have signed repair orders to authorize repairs
  • Ensure vehicles are road-tested and acceptable in presentation to present back to customers
  • Use your expertise to advise and provide guidance to technicians and apprentices regarding customer vehicle concerns
  • Work a rotating Saturday roster to provide additional support to customers
About You

We are looking for a candidate with previous experience in a similar role, preferably in the automotive industry. You should have good mechanical knowledge, sound computer skills, and excellent customer service skills. You should also be able to work well in a team environment and be available to work a rotating Saturday.

What We Offer
  • A permanent role with Monday to Friday working hours, with overtime available
  • A competitive salary and benefits package
  • The opportunity to be part of a retail incentive program
  • Generous parental leave program
  • Access to Sonder, our employee assistance program, for yourself and your family
  • The chance to forge a long-term career with a leading company in the transportation industry
Why Join Us?

At Volvo Group, we value diversity, equity, and inclusion. We believe that everyone should have the opportunity to bring their full authentic self to work and thrive in a safe and supportive environment. We are committed to removing barriers to entry and encourage candidates from all backgrounds to apply.

We are a global company with a strong presence in Australia, and we are proud to be part of the transportation industry that makes modern life possible. We are innovating for people to make life easier, better, and safer, and we are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions.

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