Warranty and Costing Officer

5 months ago

Pinkenba, Australia Volvo Group Full time

**Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**

Our Warranty and Costing Clerk role provides administration support across the Customer Service team, including costing of retail workshop invoices and processing of warranty and contract maintenance claims. This role will be a great fit if you are already established or still building your career within a customer service / warranty / costing role within the automotive industry.

**What you will do**:
At Volvo Commercial Vehicles (VCV) Brisbane north, you will contribute to the transformation of our company, the transport industry and society at large. You will:

- Interpret technician reports for repair order completion in Fusion
- Reconcile invoices with purchase orders
- Processing of warranty claims
- Reconciliation of claim files
- Manage the daily administration functions of the service department
- Ensure the daily warranty and retail costing / processing KPI targets are achieved

**Your future team**:
Reporting to the Customer Service Supervisor and through to the Workshop Manager, you will work in a team of Service Advisors and Costing Clerk’s. The greater workshop team of roughly 35 is made up of Mechanics, Auto-Electricians, Trades Assistants and Apprentices. The team at VCV Brisbane North pride themselves on running a quality operation, in a supportive and good-humoured team environment.

**Who are you?**:
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

- Previous experience in a warranty or costing role, ideally in an automotive environment
- Proficient with numbers and systems including the Microsoft Office Suite
- Passionate about providing exceptional customer service
- Strong communication skills with an ability to partner with non-finance minded people
- A positive and team focused outlook

**What’s in it for you?**:
We offer a solid package of compensation and benefits, plus you will enjoy:

- Eligibility for the monthly Retail Incentive Program
- Volvo Group Australia’s commitment to making your workplace safe and facilitate a healthier lifestyle for our employees through flexible working arrangements and work life balance.
- Access for you and your family to free, anonymous mental health support through our Employee Assistance Program - Sonder
- Opportunities to develop and build your career with access to on-going training
- Opportunity to purchase an extra week of annual leave
- Generous parental leave policy including superannuation

**Ready for the next move?**:
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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