Coffee Professional

3 days ago

Perth, Western Australia beBeeCareer Full time $60,000 - $80,000
Coffee Specialist

We are seeking a highly motivated professional to join our team as a Coffee Specialist and Account Manager. The successful candidate will be responsible for managing existing accounts, providing exceptional customer service, building relationships based on knowledge and trust, and maximising opportunities for business growth.

The ideal candidate will have prior experience in the specialty coffee industry, a passion for coffee knowledge and excellence, and exceptional technical skills both in specialty coffee and machine knowledge.

Key Responsibilities:

  • Account Management: Retention and growth of existing accounts, providing outstanding customer service, building relationships based on knowledge and trust, and maximising opportunities for business growth.
  • Coffee Training: Delivering high-level skill development to our customers to deliver on our brand promise of coffee specialists growing the coffee business of hospitality professionals.
  • Warehouse & Deliveries: Managing our warehouse, including all stock movements in and out, picking and packing orders for delivery and delivering stock to our customers.

Requirements:

  • Prior experience in the specialty coffee industry is a must;
  • Understanding of the unique Western Australian market;
  • Exceptional technical skills both in specialty coffee and machine knowledge;
  • Excellent negotiation and after-sales service with the ability to build rapport and relationships quickly;
  • A high level of organisation, time-management, and problem-solving skills;
  • Proven ability to effectively communicate at all levels and across functions, collaborating for best results;
  • A track record of continuous improvement, implementing innovative ideas to delight our customers;
  • The ability to work both as part of a team and autonomously;
  • A self-starter with strong business acumen who views growth and change as an opportunity.

What We Offer:

  • A dynamic and supportive work environment;
  • Ongoing training and career development opportunities;
  • A competitive salary and benefits package;
  • A company vehicle and fuel card;
  • Employee wellbeing program;
  • Leave benefits including paid volunteer time off and paid parental leave program;
  • Discounts on coffee, coffee equipment, and at leading cafes;
  • Access for yourself and family to our employee assistance program;
  • Excellent training and career development with clear progression pathways.

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