Regional Operations Director

1 week ago

Brisbane, Queensland, Australia beBeeEastCoastOperationsManager Full time $90,000 - $130,000
**Job Description**

The successful candidate will lead and deliver key operational requirements of the Greyhound National network on the East Coast Region.

They will be responsible for ensuring a safe and compliant operation, delivering industry best customer experience while maximising operational efficiencies and resource optimisation throughout the Eastern network.

This is a leadership role that will drive our culture, live our values and support dedicated teams across a large geographical network.

**Key Responsibilities**
  • Ensure safe and compliant delivery of all operations in your remit in line with relevant WHS Act, Codes of Practice, the National Heavy Vehicle Regulator and relevant State & Territory legislation, laws and regulations
  • Take ownership and management of Greyhound's Guardian Seeing Machine technology through following policy and procedure
  • Build and maintain a culture of ownership of safety across national operation and structure
  • Collaborate with the National Safety and Compliance Manager and team to implement safety strategies and operational protocols to improve overall safety performance, risk management and compliance with all relevant legislation and laws
  • Ensure all supervisors and operation co-ordinations are adhering to implementing fatigue management policies and legislative requirements
  • Conduct regional depot audits, ensuring all required record keeping and documentation is up to date
  • Ensure all depots within your remit are working in accordance with our Enterprise Agreement 2023, including rosters adherence, correctly applied allowances, oversight of timesheets, budgeted hours and overall compliance
**Leadership Capabilities**

The ideal candidate will possess strong leadership capabilities, including the ability to inspire and motivate a geographically diverse team towards common goals.

They will also be able to work with supervisors and co-ordinators on employee engagement, reward and recognition, retention and overall employee job satisfaction.

Establishing and maintaining a culture aligned to our company values is also crucial in this role.

Performance standards and accountability across the regions must align to company values and strategy.

**Service Delivery**

Effective service delivery is critical for customer satisfaction, retention and the overall success of our organisation.

Establishing and maintaining robust processes and protocols to ensure consistent delivery of operating standards across the national business is essential.

Initiatives to ensure operational efficiencies and resource utilisation are achieved to deliver the most efficient operation whilst achieving our desired customer service standards are also required.

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