Cloud & Infrastructure SME

2 weeks ago

Sydney, New South Wales, Australia Nokia Group Full time
About the Role

We are seeking a highly skilled and experienced Cloud and Infrastructure Subject Matter Expert to play a pivotal role in driving the transformation of our Managed Services business.

The successful candidate will collaborate closely with DevOps teams, transformation stream leads, and product owners to deliver innovative and tangible outcomes for our customers.

Key Responsibilities
  • Operational Expertise: Provide deep technical knowledge and expertise in MS operation, including network operations, service management, and customer experience.
  • Transformation Leadership: Actively contribute to the MS transformation by identifying and implementing process improvements, automation opportunities, and innovative solutions.
  • Collaboration with DevOps: Work closely with DevOps teams to ensure seamless integration of new tools, processes, and methodologies into existing Telco MS operations.
  • Strategic Planning: Assist in developing and executing the transformation roadmap, ensuring alignment with overall business objectives and customer needs.
  • Stakeholder Engagement: Collaborate with transformation stream leads and product owners to define requirements, set priorities, and achieve key deliverables.
  • Continuous Improvement: Identify opportunities for operational efficiency, cost reduction, and enhanced service delivery through continuous process improvement initiatives.
  • Training and Knowledge Sharing: Mentor and train operations team members on new technologies, tools, and processes introduced as part of the transformation.
  • Customer Focus: Ensure all transformation activities are customer-centric, delivering measurable improvements in service quality and customer satisfaction.
  • Reporting and Documentation: Prepare and maintain comprehensive documentation of transformation initiatives, including progress reports, metrics, and success stories.
Qualifications
  • Education: Bachelor's degree in Telecommunications, Information Technology, or a related field. Master's degree or relevant certifications are a plus.
  • Experience: Minimum of 8 years of experience in MS Operations, with at least 3 years in a leadership or SME role.
  • Technical Skills: In-depth knowledge of network operations specialized in Cloud and Infra, including Core/OSS/BSS systems, network management, and service assurance.
  • Soft Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and ability to work effectively in cross-functional teams and manage multiple stakeholders.
About Nokia

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Our company is dedicated to creating an inclusive work environment where employees can thrive and grow.

We offer continuous learning opportunities, well-being programs, and a diverse and inclusive culture that values diversity and promotes equal opportunities for all employees.

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